Privacy policy
At a glance
- Jaber runs tuition centres' classes, records, fees and messages. Most of the information in Jaber is added by a centre about its students, parents and teachers, and the centre decides what to keep.
- We use information only to run Jaber and keep it secure. We do not sell it, we do not show adverts, and Jaber has no advertising or analytics trackers.
- Live classes are not stored unless the centre records them. Files shared in messages are deleted after 3 days; voice messages stay with the conversation until the centre's stored media is deleted.
- You can ask your centre, or us, to see, correct or delete your information. Write to support@jabre.in.
1. Who we are
Jaber (“Jaber”, “we”, “us”) provides software for tuition centres and individual teachers: live online classes with a shared board, attendance, fees, assignments, recordings, and messages between a centre and its students and parents. You can reach us at support@jabre.in.
This policy explains what information Jaber handles, why, who it is shared with, how long it is kept, and the choices you have. Using Jaber is also governed by our Terms of Service.
How responsibility is shared
- When a centre, or an individual teacher running their own practice, uses Jaber, the centre decides which students, parents and staff to add and what to record about them. For that information Jaber acts on the centre's behalf and follows its instructions. The centre is responsible for having the right to use it, including consent where the law requires it.
- For centre owners' accounts, subscriptions and billing, Jaber decides how the information is used and is responsible for it.
2. Information we collect
Your account
- Name, email address, your role (for example student, parent, teacher or owner) and the centre you belong to, and a phone number if one is added.
- Your password, stored only as a one-way hash, so nobody at Jaber can read it.
- A profile photo, if you add one.
- Sign-in records: when you signed in, your IP address, the type of browser or device, and failed attempts. We use these to protect your account, for example by locking it for a short time after repeated wrong passwords.
Information a centre adds
- Students: name, grade, school, phone and email, parent or guardian name, relationship, phone and email, admission date, attendance, marks and test results, assignments and answers, fee status and payment records, notes written by the centre, and a photo.
- Parents: name, email, phone, and which children they are linked to.
- Teachers and staff: name, email, phone, qualifications and experience, joining date, pay arrangement and salary records, leave and availability, ratings from students' class feedback, the type and number of an identity document and a copy of that document if the centre uploads one, and a photo.
Centre owners and subscriptions
- Business details for invoices: the centre's name, GSTIN or tax ID, registered address, and a document that verifies them.
- Subscription, invoice and payment history. Subscription payments are processed by our payment processor. We receive the result and reference of each payment and, for UPI autopay, the UPI ID used. We do not receive or store card numbers or banking credentials.
Classes
- Live classes: video and sound from cameras and microphones that participants switch on, shared screens, board writing, chat, polls, reactions, raised hands and group discussions. Live video and sound are passed through our video provider to the other people in the class. They are not stored unless the class is recorded.
- Recordings: if a centre records its classes, the recording (sound, video, shared screens and the board) is stored for the centre. During a group discussion the recording keeps what the teacher hears. While a class is being recorded, the classroom on the web shows a REC indicator.
- Lecture notes, documents and pictures shared in a class, and the board saved at the end of a class.
- Whether the classroom is on screen: while a student is in a live class, Jaber notes whether the classroom page or app is on their screen or in the background. The teacher sees this during the class and in a report afterwards. Jaber does not see what else is on the screen. These notes are deleted after 90 days.
- When a teacher calls a student into a class and the call is not answered, it is saved as a missed call in the student's messages.
- Attendance in online classes: when each teacher and student joined and left the class, from which Jaber works out how long each was in it. A teacher's time in class, the times they were away, and any reason they give for a class they were only partly present for (with their centre's decision on it) are seen only by that teacher and the centre's owners, administrators and HR — never by students or parents. The centre uses them to work out pay.
- Feedback students give about a class, which forms teachers' ratings.
Class chat
What is typed in a live class's chat is kept with the class. For each message we store the text, the name of the person who sent it as it was shown in the room at the time, whether they were the teacher, and the time it was sent. For each reaction we store the emoji and the name of the person who left it. For a guest of a demo class, the message is linked to the temporary guest record and the name they typed; that link is dropped when the guest record is removed, a week after the demo class.
Afterwards only the teacher who took the class and the centre's own staff can read the conversation — not students, not parents, not classmates. During the class, everyone in the room sees the chat, as in any live chat.
We keep the chat while the centre's subscription runs, and then delete it on the same schedule as recordings, lecture notes and class files: two years after the last paid period, after emailing the owner at least ten days before, and renewing before then keeps it. If the owner asks us to erase the centre's personal information, the chat is deleted straight away. A class that was never recorded is on exactly the same schedule.
Your centre can also choose its own period — it can ask us to delete class conversations, lecture notes, recordings and audio or video handed in with an assignment from classes older than a period it sets. If it has, we delete on that schedule. Whether and when that happens is your centre's decision, not ours.
Messages
Messages between students or parents and their centre's staff, and files shared in them. Shared files can be downloaded for 3 days and are then deleted; the messages themselves stay. Voice messages are recorded on the sender's device and sent only when they press Send; like typed messages they stay with the conversation, until the centre's stored media is deleted, or until the centre clears old chats to free up storage (the message text stays; the recording or file goes). The centre's owners and administrators can read — and listen to — the conversations in their centre.
The 3D library
Which 3D models you open each day, with a description of your browser or device stored in coded (hashed) form. Each copy of a model you open carries a code that lets us match a copy found outside Jaber to the account and day it was opened. We use this to apply the library's daily limits and to protect the models from unauthorised copying. If you teach, the models you mark with a star are saved to your account so they appear first when you add a model to the board. Only you see that list, and it is deleted with your account.
Support requests
What you write to us, the page you were on, and any screenshots you attach. Our support team can reply to a request, and you can reply to them. We keep the whole conversation with the request: each message, the name of the person who wrote it, when they wrote it, and any pictures attached to it. A request and its conversation can be read by the person who raised it, by the owners and administrators of that centre, and by our support team. We email the person who raised a request, and anyone else who has replied on it, when the support team replies.
Emails we send
For each email Jaber sends, we keep who it went to, its subject, what kind of email it was, when it was sent, and what our email provider reports about its delivery (for example delivered, opened or bounced). We also keep a copy of the message itself for 12 months, so we can help when someone asks about an email and show our staff exactly what was sent. We never keep a copy of an email that carries a sign-in link, a code or a password reset: its content is removed as soon as it is sent. These records can be seen by Jaber staff, and by Jaber's sales team for the emails sent to an address they are in touch with. Copies are deleted after 12 months; the record that the email was sent stays.
Devices
- A notification token and an install identifier for each device signed in to the Jaber app, so we can send notifications and calls into class to that device.
- Essential cookies and browser storage (see Cookies and browser storage).
Guests of a demo class
A teacher can hold a demo class — a one-off class for somebody who is not a student yet — and send a link to it. If you open that link, you are a guest: no account is created for you, and nothing is asked of you but a name. What we handle is the name you type, which everyone in the class sees; your camera and microphone while you are in the class, and your picture and voice within the recording if the class is recorded; and the technical records any visit leaves, such as your IP address, used to limit abuse of the link. If you type in the class chat, we keep what you wrote, the name you typed and the time, and any reaction you leave, as described under Class chat.
The screen tells you before you join whether the class is being recorded. A recording of a demo class can be seen by the teacher who held it and by the centre's own staff — never by other guests. We delete the name you typed, and the record of your having been in the class, a week after the class is over; the recording itself is kept until the centre deletes it, as for any class — sooner if the centre has set its own retention period. You can ask us to delete it sooner (see Contact us).
AI classroom monitoring
At the request of a centre's owner, a centre's classes may be transcribed and checked by AI against rules that centre chose — for example, someone asking for a phone number or a social media ID, or abusive language. This is an add-on a centre switches on for the batches it chooses; recording is on for those batches. Everyone in a checked class sees “AI is monitoring” in the classroom, on the web and in the app.
After the class ends, the sound of its recording is sent to our AI provider to be transcribed, in the language it was spoken (nothing is translated); the transcript is then checked against the centre's rules by an AI model. Each moment that check flags is then judged a second time by a stronger AI model, which sees the transcript lines from about a minute and a half either side and the rule's own examples and answers one of three things: clearly a breach, clearly not, or a person has to listen. The transcript is deleted once the check is done (usually within a few hours of the class), or within 72 hours if the check could not finish; the class recording itself is kept or deleted exactly as for any other recording. What is kept is each moment the check found: a short excerpt of what was said, its approximate time in the class, which rule it matched and why, and the second check's answer and reason. A finding never names or guesses who spoke, and nothing happens automatically to anyone — the centre's owners, administrators and HR review each one and decide. The AI may set a finding aside as cleared when the moment is clearly not a breach; it is shown as cleared, and the centre's reviewers can reopen it. The AI never confirms a finding: a person confirms every violation. Teachers, students and parents never see findings, and Jaber staff do not read them.
When a reviewer confirms or dismisses a finding, their decision and note are turned by an AI model into a short piece of guidance for later checks: a description of the kind of moment and how to judge it, written in the AI's own words to describe the kind of moment — never a quote of what was said — and to name no one; phone numbers, emails and handles are masked by Jaber. It is written only from what the finding already holds (the excerpt, the explanation and the reviewer's decision and note), never from the audio or the transcript, which are deleted as described above. Guidance belongs to the centre and is shown only to that centre's checks. When the excerpt's speech was purely English, the guidance (which holds no excerpt and names no one) may be shared across Jaber, so other centres' checks can weigh it as advice, but only after a Jaber staff member reviews it.
Findings are kept while the class recording exists. When the recording is deleted — by the centre, by its retention period, or when its stored material is cleared — its findings are deleted with it. A centre's owners, administrators and HR can also delete a finding sooner. Guidance is removed when a reviewer deletes the finding it came from or changes the decision; a finding deleted with its recording leaves its guidance, which holds no excerpt. All of a centre's guidance is deleted when the centre leaves Jaber.
3. How we use information
- To provide Jaber: running classes; keeping a centre's records, attendance, fees and payroll; assignments, recordings and messages; and sending notifications, emails and calls into class.
- To keep Jaber secure: protecting accounts, detecting misuse, keeping a record of who did what in a centre, and investigating problems.
- To help you when you contact us.
- To bill centres for their subscription and keep the tax records the law requires.
- To meet our legal obligations.
We do not sell personal information. We do not show advertising or use information for advertising. Jaber has no advertising or analytics trackers.
4. App permissions
The Jaber app asks for these permissions, and uses them only for the features described.
| Permission | Why Jaber uses it |
|---|---|
| Camera | To show your video in a live class, to use a phone as a classroom camera, and to take a profile photo. |
| Microphone | To speak in a live class, and to record voice messages and recording assignments. |
| Notifications, including full-screen alerts on Android | For messages, and to ring you into a class that has started. |
| Bluetooth | To use a Bluetooth headset or speaker in a class. |
| Photos | To choose a profile photo. |
| Network | To connect to Jaber. |
Jaber uses the camera and microphone only while you are in a class or taking a photo. You can turn any permission off in your device settings; the feature that needs it will stop working until you turn it back on.
5. Who can see your information
Inside your centre
People see information according to their role. Owners and administrators see the centre's records; teachers see their classes and students; students see their own work and fees; parents see their own children. People in a live class see each other's names, and video and sound that are switched on.
Service providers we use to run Jaber
| Type of provider | What they do | Information involved |
|---|---|---|
| Cloud hosting | Hosts Jaber's servers and database | Information stored in Jaber |
| File storage | Stores files | Recordings, documents, photos and message attachments |
| Video infrastructure | Live video and class recording | Live sound and video, participants' names, recordings |
| AI providers (Anthropic and OpenAI, through OpenRouter) | Transcribe a checked class's audio, check the transcript against the centre's rules, judge each flagged moment a second time, and turn reviewers' decisions into de-identified guidance (AI classroom monitoring only) | The class's audio and its transcript, deleted after the check; a flagged moment's excerpt with the transcript lines from about a minute and a half either side; a reviewer's decision and note; never names or contact details from Jaber's records |
| Email delivery | Sends email | Email address, name and the email's content; it tells us whether each email was delivered, opened or bounced |
| Payment processing | Subscription payments | The owner's name, email and phone, and payment details |
| Push notification services | Deliver notifications to devices | Device notification tokens and notification text |
These providers may use the information only to provide their service to Jaber.
Jaber staff
Our support team can open a centre's account only to help with a problem. Access lasts no longer than 24 hours, the reason is recorded, and the centre is shown that support access is on. Staff may also view Jaber as a particular user to find the cause of a problem, for up to 30 minutes at a time; these sessions are recorded.
Legal reasons and changes of ownership
We may disclose information when the law requires it, or to protect the safety or rights of people who use Jaber. If Jaber is merged or sold, personal information may pass to the new owner, who must keep protecting it as this policy describes.
6. Children
Many students who use Jaber are under 18. Students use Jaber through a centre, which adds them and decides what to record. Before adding a child, the centre must obtain consent from the child's parent or guardian. Parents can see, correct or ask to delete their child's information through the centre, or by writing to us. We do not show advertising to children or to anyone else, and we do not sell children's information.
7. How long we keep information
| Information | How long |
|---|---|
| Accounts and centre records | While the centre uses Jaber, unless the centre deletes them sooner. |
| Files shared in messages | 3 days, or sooner if the centre clears old chats. |
| Voice messages | While the centre uses Jaber, or sooner if the centre has set its own retention period or clears old chats; then as for recordings below. |
| Whether the classroom was on screen | 90 days. |
| Class recordings | Until the centre deletes them, or sooner if the centre has set its own retention period. |
| Audio and transcripts for AI classroom monitoring | Deleted once the check is done (at most 72 hours if it could not finish). |
| AI classroom monitoring findings | While the class recording exists; deleted with it, or sooner by the centre. |
| Guidance from reviewers' decisions (in the AI's own words, naming no one) | Until a reviewer deletes the finding it came from or changes the decision, or the centre leaves Jaber. A finding deleted with its recording leaves its guidance, which holds no excerpt. |
| Class chat and its reactions | While the centre uses Jaber; then as for recordings below, or sooner if the centre has set its own retention period. |
| A demo class guest's name and attendance | 7 days after the class is over. |
| Copies of emails we send | 12 months (never kept for sign-in links, codes or password resets). The record that an email was sent stays. |
| Invoices and payment records | As long as tax law requires (in India, generally up to 72 months). |
| Security records, such as sign-ins and IP addresses | As long as needed to keep Jaber secure and meet legal obligations. |
Each centre decides how long it keeps what its classes produce. Some keep everything; some ask us to delete material after six months, a year or longer. We do not delete a centre's teaching material on our own schedule, with one exception: two years after a centre stops paying, described below.
- When a centre deletes a student or a teacher, their record is removed and their sign-in is closed. The centre's activity log keeps a note of the removal with the person's name, and we keep the email address the sign-in used, for security and audit.
- When a centre stops using Jaber, we keep its information so it can come back. Two years after its last paid period we delete its recordings, lecture notes, class chat and class files, after emailing the owner ten days before; renewing before then keeps them. If the owner asks, we erase the personal information of the centre's students, parents, teachers and staff: names and contact details are replaced, and identity documents and files are deleted.
8. Your rights and choices
You can ask to see, correct or delete your personal information, and to withdraw consent you have given.
- Students, parents and staff: please ask your centre first. It manages your records and can update or delete them in Jaber. You can also write to us, and we will work with your centre.
- Centre owners: write to us at support@jabre.in.
We reply within one month.
If you have a concern about how your information is handled, you can contact our Grievance Officer at support@jabre.in. If you are not satisfied with our reply, you may complain to the Data Protection Board of India or to the data protection authority where you live.
9. Deleting your account
- Students, parents and teachers: ask your centre to delete your record, or email support@jabre.in from the address you sign in with, with the subject “Delete my Jaber account” and your centre's name. We confirm the request with you and your centre, then delete your information or remove what identifies you.
- Centre owners: email support@jabre.in from the owner's address to close the centre and erase its personal information.
Records the law requires us to keep, such as tax invoices, are kept for the required period and then deleted.
10. Security
- Connections to Jaber are encrypted (HTTPS).
- Passwords are stored as one-way hashes. An account is locked for 15 minutes after five wrong passwords, and sign-in sessions expire and are renewed regularly.
- Each centre's information is kept separate, and people can reach only what their role allows.
- Files are stored encrypted by our storage provider. Private files are given only to people allowed to see them, through links that expire shortly after they are made.
- Actions in a centre and access by Jaber staff are recorded.
No system is perfectly secure. If a breach affects your personal information, we will tell you and the authorities as the law requires.
11. Where information is stored
Jaber is built in India. Our service providers store and process information in data centres that may be in a country other than yours, and they are required to protect it.
12. Cookies and browser storage
Jaber uses only essential cookies and browser storage:
- cookies that keep you signed in;
- your name and role, so pages open quickly, removed when you sign out;
- forms you have started but not sent, removed when you sign out or close the tab;
- an identifier for the open tab, so a call into class rings the right screen;
- your preferences, such as light or dark theme, board theme, noise cancellation and where you stopped in a recording.
There are no advertising or analytics cookies. Jaber needs these to work, so blocking them will sign you out.
13. Changes to this policy
We update this page when the way we handle information changes, and change the date at the top. If a change is significant, we tell centre owners by email or in Jaber before it applies.
14. Contact us
Questions, requests and concerns about privacy: support@jabre.in.